How AI-Powered Chatbots Are Being Adopted and Used by Higher Education Institutions to Improve the Student Experience by Scaling Professional Staff ProQuest

However, the use of technology in education became a lifeline during the COVID-19 pandemic. Now, education is present in the top five business sectors that not only use but make profits with chatbots. A Helpshift survey metadialog.com of 2,353 consumers across the US, UK, Netherlands, Germany and France found twice as many people surveyed in 2019 would knowingly engage with chatbots because they are “very helpful” compared to 2018 respondents.

They discovered that students preferred to interact with Anna, which resulted in a 50% reduction in live chat questions. One of the winning bots was from the University of Washington, called Husky Helper after the school’s mascot. One of the students who developed the bot, Emma Weiss, is a marketing and finance major at the University of Washington’s Foster School of Business and is involved in undergraduate diversity services.

Reasons to Share the Stage with AI in Higher Ed Marketing

With rapid technological advancements, AI tools in the education industry are gaining momentum. Gupshup enables EdTech entities to create consistent conversational user experiences across 30+ messaging channels. Leverage AI and NLP engines to easily configure answers to frequently asked questions.

This also helps students receive personalised help and feedback according to their individual progress. As a result, students engage with the education bots and learn actively instead of having to blindly by heart answers, generating better results in their performance. Furthermore, chatbots also assist both institutions in conducting and evaluating assessments. With the help of AI (artificial intelligence) and ML(machine learning), evaluating assessments is no longer limited to MCQs and objective questions. Chatbots can now evaluate subjective questions and automatically fill in student scorecards as per the results generated. At the same time, students can leverage chatbots to access relevant course materials for assessments during the period of their course.

Leading As an African American Woman During COVID-19

You can also monitor your chatbot to gain valuable information on the audience your page is attracting, which will allow you to develop and improve your firm’s marketing strategy. The core function of an educational institution is to provide knowledge to students and ensure students are receiving and absorbing relevant information that will be valuable to them in the long term. Studies that used questionnaires as a form of evaluation assessed subjective satisfaction, perceived usefulness, and perceived usability, apart from one study that assessed perceived learning (Table 11).

Identify who your audience is, how they interact with your brand and how you are going to measure success. All these will decide your chatbot user experience and conversational workflows. A chatbot tutor is a software application that employs artificial intelligence and machine learning to conduct a written or voice conversation with a student. It can be used to provide personalised instructions and answer questions. The bots helped enterprises understand the mindset of their visitors based on Machine Learning algorithms. But, applications of chatbots in the educational sector are far more critical than just understanding the mindset of students and helping them with basic conversations.

Test and Refine the Chatbot

After every discussion or process has been completed, chatbots in the education sector can assist in gathering feedback from all stakeholders. This can assist schools in gathering important data and addressing issues that lead to subpar outcomes. Archer Education’s team of digital marketing experts is here to help you meet your enrollment goals. Our education technology team can help you optimize your website and integrate cutting-edge tools such as AI chatbots and attribution tracking to create a personalized experience for current and prospective students. Companies use chatbots as a messaging service to provide immediate responses to commonly asked questions.

• Based on that you can design a conversational experience that enables them to frictionlessly proceed to the next step such as meeting with an admissions counselor.
• Being able to respond in real time reduces the resolution of an issue, but also could lead to more sales from new prospects, as they work through their customer decision-making process.
• Students from disparate socioeconomic backgrounds could access a quality education previously beyond their reach.
• Technology and education chatbots enabled the students to get everything within a few seconds.
• In a particularly alarming example of unexpected consequences, the bots soon began to devise their own language – in a sense.
• When conversational marketing is a deployed tactic, businesses are able to quickly identify quality leads as they come in and share information that is crucial to the selling process.

Having gained an astounding million-plus users five days after its release, its popularity speaks to its potential to revolutionize the field of higher education and content development as we know it. Studies have shown that poor student support and a general impression of neglect are among the key reasons why students drop out of colleges or universities. Effective and frequent communication with students, coupled with proper identification of information gaps, can help reverse this trend. The best chatbots for higher education websites are able to deliver on both these fronts. Colleges and universities that use online chatbots on their websites thus have greater chances of drawing and retaining the attention of their target audience.

Reaching More Students with Conversational Marketing

Since they play a pivotal role in offering intelligent and consistent feedback to students, they are getting increasingly popular in the education sector. Apart from being the latest digital trend among institutions, AI chatbots have more benefits to offer in the education sector. Auxano Global Services is one of the Best AI chatbot development companies.

As we are moving towards a digital learning culture, AI chatbots can play a significant role in shaping students’ futures with better and more accessible education. So, every AI chatbot for the education industry should be fast and not time-consuming. They should bring answers to even the most complex question in seconds to the table. Such a fast-paced solution can bring better student engagement in the blink of an eye.

Learn & Connect

Potential applicants can easily interact with your university/college and get the right information throughout the enrolment and even beyond. University chatbots are the virtual assistants for students navigating through the application process. They can be used to easily connect with website visitors, book meetings with prospects in real time or offer helpful information to customers.

Similarly, Fandango uses chatbots on social profiles to help customers find movie times and theatres close by. In the case of an airline, between departures, arrivals, potential seating upgrades and a myriad of places to purchase tickets from, there is an almost infinite number of combinations for customer interactions. Additionally, by using chatbot marketing in your customer support processes you can give customers access to information beyond normal working hours.

Deliver conversational support with Freshchat’s educational chatbots

With specified parameters and a thorough review, ChatGPT could be used to create engaging and humorous posts or replies that showcase the school’s personality and culture. Is your website helping students and prospective students, or annoying them and pushing them away? If you’re starting to reap the benefits of conversational AI for the education sector, book a demo right now. Teachers use AI to create content such as educational videos, interactive simulations, and quizzes.